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1. Can I cancel a prepaid booking and receive a refund?

Refund Scenarios:

  • If there is no service provider in the booked area.
  • In case of multiple bookings due to a system error.
  • If the service provider fails to make adequate attempts to provide service.

Cancellation Charges:

  • For scenarios not mentioned above, a cancellation charge of Rs 100 will apply.

Refund Process:

  • Refunds will be processed within 7 to 10 working days and directly credited to the account from which payment was received.


2. Does Thyrocare offer PET-CT scans?

  • Yes, Thyrocare's subsidiary, Nuclear, provides PET-CT scans at competitive prices in several metros across India.

Contact Information:

  • Website: [](
  • Email: [](
  • Helpline: 022-41289999 / 022-4128 2888 (7:00 AM to 10:00 PM)


3. How does transportation affect the quality of reports? Are samples stable during transit?

  • All specimens reach Thyrocare within 12 to 48 hours using a triple packaging system complying with WHO-IATA guidelines.
  • Samples undergo pre-analytical checks, including temperature monitoring and assessments for factors like hemolysis, clotting, barcode verification, leakages, lipemia, and correct vial usage.


4. Some test results are abnormal, what should I do?

  • Test reports should be interpreted by a qualified medical practitioner.
  • Check report forms for normal ranges; consult your doctor if any test is abnormal.
  • Avoid self-treatment or medication initiation based on lab results, as rechecking may be necessary.


5. What are the timings for sample collection at my home?

Ideal Collection Times:

  • Fasting tests/profiles: 6:00 AM to 11:00 AM
  • Non-fasting tests/profiles: Till 7:00 PM

Technician Arrival:

  • If booked in the first half of the day, technicians will reach your home within 60 minutes.

Sunday/Holiday Collection:

  • Not available in all cities.


6. Why are there different rates for the same package?

  • Thyrocare relies on franchisees for routine and offline sample collections.
  • Some franchisees may competitively price packages due to marketing promotions, compromising their margins.
  • Prices may vary temporarily during promotional camps but will not exceed online rates.


7. Are there special offers for returning customers?

  • Returning customers receive up to a 20% discount on tests and profiles at the prevailing catalog rate.
  • This discount cannot be combined with other offers and is not valid for heavily discounted Special Offers.


8. Can I make a payment after receiving the reports?

  • No, payments must be made in full before or at the time of sample collection to the technician.
  • Service providers may refuse to process samples if payments are not made or are incomplete.


9. What is Thyrocare's quality assurance? Do laboratory accreditations matter?

  • Thyrocare is one of the first Indian diagnostic laboratories with international quality accreditations:
  • ISO 9001-2000 (since 2001, now ISO 9001:2015)
  • NABL (National Accreditation Board for Testing and Calibration Laboratories)
  • CAP (College of American Pathologists) certification.


10. How can I verify if the reports belong to me?

  • Barcoding ensures the identity of the collected specimen, preventing mix-ups.
  • Barcodes are registered in the system against the order booked at Thyrocare.
  • Samples are transported in sealed containers, and the laboratory processes are automated to avoid human intervention.
  • Reports are directly printed, eliminating the possibility of sample or report mix-ups.
  • For satisfaction, note down barcode numbers at sample collection and cross-check with the report.


11. How long does it take for my samples to reach Thyrocare's processing laboratory?

  • Depending on geography, samples take a maximum of 48 hours from collection to reach the laboratory.


12. Is the phlebotomist qualified for sample collection?

  • Technicians or phlebotomists for specimen collection are adequately qualified and have prior experience in the field.


13. Can I download a PDF of my reports online?

  • Yes, log in to, go to "View Bookings," and click "Download Report" for each lead.
  • Reports can also be received on WhatsApp by sending a request to 9870666333 with barcodes/order ID or registered mobile number.
  • App users can download reports directly from the app.


14. What if any of my tests are canceled?

  • Tests may be canceled for clinical, technical, or pre-analytical reasons.
  • You will be notified via email and SMS.
  • Re-collection and reprocessing of unreported tests are done free of cost.
  • Refunds can be requested, granted in full for all canceled tests, or partially for some based on catalog rates and order value.
  • Refunds are directly given to the beneficiary's account. [Cancellation and Refund Policy](link-to-policy).


15. I did not receive a hard copy of the reports. What should I do?

  • If you opted for a hard copy and haven't received it within 3 to 5 days of report release, report the case to
  • We will expedite report delivery and provide tracking details once dispatched.
  • Request the report PDF on WhatsApp by sending a message to 9870666333 with barcodes/order ID or registered mobile number.


16. I did not receive a soft copy of the reports. How can I get it?

  • Soft copies are sent automatically to the registered email ID within 24 to 72 hours.
  • If not received or your email ID is not updated, email for assistance.
  • Ensure your tests are released; otherwise, the soft copy may not be generated.


17. Can I book tests/profiles online?

  • Yes, tests/profiles can be booked online, and payment can be made at sample collection or online via Credit/Debit/Net Banking or selected E-wallets.
  • Thyrocare App, available on Google Play Store and iOS, can also be used for booking.


18. How are reports delivered?

  • Soft copies are sent to your registered email within 24 to 72 hours.
  • Hard copies, if opted for and paid for, are delivered within 3 to 5 days with tracking details sent via SMS.


19. Is a doctor's prescription needed for testing services?

  • Preventive healthcare packages do not require a doctor's prescription.
  • For illness-related testing, consulting a physician before booking is advised.


20. How soon will I get the reports?

  • Softcopy reports are sent within 24 to 72 hours of sample collection.
  • Hardcopy reports, if opted for, are delivered in 3 to 5 days with tracking details.


21. When can you arrange for sample collection after I book my tests?

  • Available slots are shown for bookings made 24 to 48 hours in advance.
  • Appointments needed after 48 hours are confirmed a day prior via SMS and Email.
  • Contact details of the visiting phlebotomist are provided, and confirmation is mandatory.


22. What is fasting, and which tests/profiles require it?

  • Fasting for 10-12 hours is required for specific tests/profiles.
  • During fasting, no food, beverages, or medicines should be consumed; only water is permitted.
  • Failure to fast may affect test results, causing value variations.