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Terms and Conditions

Terms and Conditions

Terms and Conditions Policy - Pharmacy Bazar in Association with Thyrocare

Pharmacy Bazar, in association with Thyrocare Technologies Limited, facilitates the booking of diagnostic and pathological tests for interested customers. Users are bound by the terms and conditions outlined byThyrocare in their website are as below.

1. General

This document, referred to as "Terms," is an electronic record under the Information Technology Act, of 2000. It is generated electronically and does not require physical or digital signatures.

The Terms and the Privacy Policy constitute a binding agreement between You and Thyrocare Technologies Limited, the operator of the website

The website is an internet-based portal operated by Thyrocare Technologies Limited, a company incorporated under the Companies Act, of 1965, with its registered address in Navi Mumbai, India.

In these Terms, "You" or "User" refers to any natural or legal person accessing or using the website.

Your use of the website is subject to acceptance of all terms, conditions, and notices contained in these Terms. The Company reserves the right to change these Terms at its discretion, with any modifications effective immediately upon posting on the website. Your continued use of the website implies acceptance of any changes.

By using the website, You agree to be bound by these Terms, the Privacy Policy, and other relevant rules, guidelines, and conditions under applicable laws in India and other jurisdictions.

The Company operates and provides services in compliance with Indian laws, and it is not liable for services purchased outside India. If accessed from locations outside India, You do so at your own risk and are responsible for compliance with local laws.

2. services

The Company provides diagnostic and healthcare services to Users, including sample collection, testing, and report generation ("Services") through various modes, all governed by these Terms.


Users can request Services online via the Website.

Options include home collection or visiting the nearest center.

Third-party Partner Labs may conduct certain tests, and the Company acts as a connector, not liable for their performance or reports.

Collection Centers:

Authorized Collection Centers (ACC) in the Company's network allow sample collection.

The Company is not responsible for ACC actions or content, but it conducts tests and generates reports upon receiving valid samples.

Third-party websites/applications:

The Company lists its services on third-party platforms.

The Company is not liable for delays or breaches by third-party platforms.

Upon receiving a complete order, the Company conducts tests and generates reports.


Users can avail of Services by contacting the Company's Customer Relationship Management team.

Sample collection can occur at the given address or the nearest center.


You are solely responsible for providing accurate medical and personal information to the Company.

Users must carry a photo ID, invoice copy, and Order ID or transaction number when visiting a lab or using home collection.

Review the Company's provided instructions on its website before taking tests.

If the Company's representative doesn't arrive for sample collection in the chosen time slot, promptly notify the Company through its website or by tele-calling.

Specific test/package terms and conditions prevail in case of conflicts with the general Terms or Privacy Policy.

Acknowledging potential technological/logistic issues, the Company may reschedule or refund in case of home collection delays or cancellations due to unforeseen circumstances.


Test results are aids to diagnosis and must be interpreted in conjunction with the patient's history, physical findings, and other diagnostic procedures. Registered medical practitioners should correlate and interpret results. If unexpected abnormalities arise, they should be reconfirmed. This report is not valid for medico-legal purposes.

The Company is not liable for loss or damage resulting from presuming the report's meaning. Misdiagnosis, faulty judgment, or interpretation errors are not the Company's responsibility. Test results may vary between labs and over time for the same patient, and the Company won't justify contradictory reports from other labs.

While the Company uses industry-standard technology for accuracy and timely delivery, technical or logistic issues may cause delays or inaccuracies. In such cases, the Company may offer re-testing or a refund, applicable only to tests without issued reports. The Company determines individual test costs at its discretion.

The Website provides informational editorial content but does not constitute professional medical advice. Users should read the Editorial Policy for clarification.


The Services on the Website or other Modes are only available to individuals eligible to form legally binding contracts under the Indian Contract Act, of 1872. Those deemed "incompetent to contract," including minors and un-discharged insolvents, are ineligible. Services are not available to Users suspended or removed from the Company's system. If you don't meet these qualifications, you can't requisition Services. By accessing the Website, you confirm eligibility and legal age to form a contract. If under 18, you may use Services through a legal guardian. The Company can terminate your membership if you're under 18. Access may be refused without providing reasons, and having more than one active account is prohibited. Selling, trading, or transferring accounts is also prohibited.


To access the Company's Services on the Website, provide the necessary User information and create an Account with a unique ID and password. The Website's services may be subject to Additional Terms. In case of conflict, Additional Terms take precedence. Registering as a User requires creating an Account, and You are responsible for its confidentiality. Notify the Company immediately of any unauthorized use. The company is not liable for losses due to failure to secure Account Information. Providing untrue or incomplete information may result in suspension or termination of Your Account. You confirm authorization for transactions made using Your credit card or Account. The company is not responsible for financial losses from misuse. The Website uses temporary cookies for technical purposes, research, and user administration, without storing sensitive information. Authorized third parties may place cookies for advertising or service optimization, without storing personally identifiable information.


The company aims to offer competitive prices for the Services. Upon initiating a requisition, Users enter a legally binding contract with the Company for Services. Refunds are in Indian Rupees and are subject to compliance with the Terms. The company may refuse orders from Users with a history of questionable charges. The company is not liable for damages resulting from non-processing or delayed processing of transactions.

For payment processing, the Company may require bank account or credit card details. The Company is not responsible for any loss or damage during this process, as it involves third-party services beyond its control. No payment charges apply to transactions. Users and third-party service providers are solely responsible for taxes and legal compliances. Payment security measures are explained in the Privacy Policy.

The Company may modify the fee structure with notice on the Website. The Company is not responsible for unregistered purchases due to network issues. Disputes related to third-party services are to be settled directly between Users and the respective third parties, without involving the Company.


Subject to these Terms, the Company grants you a personal, non-transferable privilege to access and use the Website and Services. Use must comply with the Terms, applicable laws, and guidelines. Do not access the Website through unauthorized means or use automated tools. You may be exposed to offensive content from other users, and the Company disclaims liability for such content. Users can report offensive material. When posting material, ensure it complies with laws. Users must not engage in prohibited activities, including unauthorized access or disruption of the Website. The company has the right to review and remove materials, terminate access, and disclose information to comply with the law. Users are solely responsible for compliance with the Terms and any consequences of breach. The company may modify the Website, fees, or offerings and disclaims illegal use. Users must not damage or attempt unauthorized access to information or services. Unauthorized access is a violation of these Terms and applicable laws.

9. Notice and Takedown

If you believe any content on the Website is objectionable or violates the Terms, please promptly notify us at We will make reasonable efforts to remove the reported objectionable content as soon as possible.

10. Risks associated with the Company’s Services

By using the Company’s Services, you agree to these Terms, Privacy Policy, and any other Company Policy. Test results are aids to diagnosis and should be interpreted alongside a patient's history and other diagnostic procedures. It is strongly recommended to consult registered medical practitioners for test report interpretation.

When availing Company's Services, you acknowledge:

1. Advice/opinions on diagnosis may be limited and provisional.

2. Test reports do not replace a diagnosis by a registered medical practitioner.

3. Test results may vary between laboratories and over time for the same patient.

4. Falsified, misleading, or incomplete information provided by you will nullify the report.

5. Rare instances of security protocol failure may breach the privacy of personal medical information.

6. Delays in medical evaluation may occur due to deficiencies or failures of the Service outlined in these Terms.


Unless stated otherwise in Additional Terms, the Company grants you a personal, non-exclusive, revocable (with notice), and non-transferable right to view, download, and print product catalogs or other materials on the Website. These materials are for personal, informational, and internal use only, subject to the following:

1. Do not modify service catalogs or materials.

2. Do not distribute, sell, rent, lease, license, or make them available to others.

3. Do not remove any text, copyright, or proprietary notices.

These rights do not extend to the design, layout, or look and feel of the Website, which are protected by intellectual property rights. Copying or imitating these elements is prohibited. The service catalogs or materials may not be copied or retransmitted without express permission. Software on the Website is the property of the Company or third parties, and use is only allowed as expressly permitted by these Terms or written permission. Purchased Services are for personal use only.


You are responsible for maintaining the required computer equipment and internet connections to access the Website. Use the Website for reasonable and lawful purposes only. Do not engage in activities not intended by the Website. Utilize the Website and purchase vouchers/coupons for personal, non-commercial use and refrain from reselling them to others.


The Content on the Website, including text, graphics, and design, is owned and controlled by the Company, and protected by copyright and intellectual property laws. Trademarks and service marks ("Marks") are the property of the Company or third parties, and their use requires consent. The company owns all intellectual property rights related to "Thyrocare," "," and the Website. You are not allowed to copy, republish, or distribute any Content without obtaining authorization from the Company or relevant third-party owners.


We provide refunds for canceled orders with a minimum 24-hour notice, subject to additional terms in the Return and Refund Policy. This policy is an essential part of these Terms, and Users are urged to read it carefully.


As part of our services, we may allow third-party advertisers to place ads on the Website.

For Users: The Website clearly distinguishes between editorial content and content provided by Third Party Advertisers. The latter is not reviewed by our editorial staff and is subject to applicable laws, these Terms (excluding the editorial policy), and the Privacy Policy.

For Third Party Advertisers: Advertisements must be honest, not create unrealistic expectations, and adhere to the highest standards without compromising consumer protection. The Company may update the Website, change the Advertising Policy, or modify Terms without prior notice. Third-party advertisers are responsible for compliance with applicable laws and industry regulations.

General Rules: The Company may reject or remove any advertisement, request modifications, and require factual substantiation. Third-party advertisers are responsible for ensuring compliance with laws in India and other relevant jurisdictions. The Company is not liable for any issues arising from third-party advertisements.


The Website, services, and materials are provided by the Company "as is," without warranties. Company disclaims responsibility for unauthorized use of Your Account, user content, and any loss incurred. While the Company aims for accuracy, it disclaims liability for errors or omissions and non-availability during maintenance or technical issues. Users download material at their own risk, and the Website is not liable for any damage. The content on the Website is for general information and not medical advice. Users should consult physicians for personalized health information. The Services' information is not a substitute for professional consultations, and the Company disclaims liability for adverse outcomes or misinterpretations. Users are responsible for providing accurate medical history. The Website is not liable for the validity of user-provided information in reports.


You agree to indemnify and defend the Company, its affiliates, and representatives against any losses or claims resulting from breaches of these Terms or third-party claims related to Your use of the Website. The company's liability is limited to refunding the amount charged for specific vouchers or services. Company, its officers, and directors are not liable for any special, indirect, or consequential damages arising from Your use of the Website. The company is not responsible for disputes between Users and third-party ACCs or websites, and these limitations apply to the fullest extent permitted by law.


Company reserves the right to terminate Your access to the Website without prior notice if it determines a violation of these Terms. You acknowledge that such violation is an unfair business practice causing irreparable harm, and You consent to the Company seeking injunctive relief. Termination may occur at the Company's discretion for reasons including law enforcement requests, self-initiated account deletions, changes to the Website, or unexpected technical issues. Legal action by the Company due to Your violation may result in the recovery of reasonable attorneys’ fees and costs.


The Terms will remain in effect until terminated by You or Company. You can terminate by not accessing the Website or closing Your accounts. The company may terminate the Terms, at its discretion and with or without notice, for various reasons, including breaches, legal requirements, commercial viability, or discontinuation of services. Termination may involve removing access, deleting materials and Account Information, and barring further service use. The company is not liable for any termination, and these Terms persist until the Company decides to terminate them. Upon termination, the Company may delete related content without liability.


These Terms, transactions on the Website, and the relationship between You and the Company are governed by Indian laws, with exclusive jurisdiction in Mumbai.


Report abuse or violations to the Company's customer support. For concerns or grievances, contact us at


The company collects, processes, and shares data as per its Privacy Policy, ensuring privacy protection. View the policy at for details. Pharmacy Bazar does not collect any data


You agree to receive communications via SMS, emails, or other modes from the Company, including phone calls related to Website services, overriding any opt-out preferences.

24. Assignment

You can't transfer the Terms or rights to third parties. The company can freely transfer its rights without Your consent.

25. Severability

If a court deems any provision unenforceable, it will be enforced to the maximum extent permissible, and the rest of the Terms remain in effect.

26. Waiver

The company's failure to enforce any provision doesn't waive that right.